Professional Development

Managing Behaviours of Concern

Behaviours of Concern (also known as challenging behaviours) are terms used to describe those behaviours that threaten the quality of life and /or the physical safety of an individual or others.

This term is also used to describe behaviour that may interfere with an individual’s life.

Behaviour is a means of communication, and all behaviour has a functional element. This eLearning course describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support the responsibility for behaviour management and change.

Learning Outcomes:

This short 1 hour 15 minutes eLearning course explores contemporary approaches to minimise behaviours of concern. It also covers de-escalation and physical disengagement practices.

Learning Outcomes:

  • Identify behaviours of concern and situations of potential conflict
  • Identify possible triggers or causes to behaviours
  • Apply effective communication styles and strategies
  • Understand Legal and ethical considerations
  • Demonstrate effective documentation and accurate reporting
  • Apply appropriate preventative strategies and responses to diffuse a situation of conflict
  • Apply negotiation techniques and minimise aggressive behaviour
  • Address behaviours of concern

Target Audience 

This eLearning course is for Community sector professionals including managers, team leaders, individual and peers support workers, caseworkers, counsellors, social workers, community development workers and other practitioners who directly support vulnerable children, individuals, families, and communities.

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eLearning Course

More Info



eLearning Course


On-demand Learning


  • Member: $18.00 + GST
  • Non-Member: $30.00 + GST

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LEad Many Countries, One Water by Chris Tobin
Artwork by Chris Tobin, commissioned by LEAD to create an original piece of art that reflects who we are and what we do. Titled “Many Countries, One Water”, the artwork represents the diversity and the connectedness across the communities in which we work. Reproduced with permission and gratitude.


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