Professional Development

Effective Engagement with Aboriginal Clients

This interactive eLearning has been developed for LEAD Professional Development by a highly respected Aboriginal consultant and is designed to help non-Aboriginal people to build respectful relationships with Aboriginal peoples.  In order to enable services to be delivered to Aboriginal individuals, families and communities in a culturally appropriate way, knowledge, understanding and respect of Aboriginal culture is essential. Better client outcomes for Aboriginal peoples can be achieved when service delivery incorporates a holistic and cultural appropriate approach.

Learning Outcomes

During this self-pace eLearning course participants will explore strategies and recommendations that will enable them to:

  • Build trust
  • Conduct respectful introductions
  • Address Elders and older Aboriginal peoples appropriately
  • Build skills and knowledge
  • Reflect on their own attitudes
  • Understand cultural protocols and how to use cultural appropriate terminology

Target Audience 

This eLearning course is for Non-Aboriginal Professionals including managers, team leaders, individual and peers support workers, caseworkers, counsellors, social workers, community development workers and other practitioners who provide services to Aboriginal clients.

Artwork by © Amy Allerton, Contemporary Aboriginal Artist of the Gamilaroi, Gumbaynggirr and Bundjalung Nations.


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eLearning Course

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eLearning Course


On-demand Learning


  • Member: $18.00 + GST
  • Non-Member: $30.00 + GST

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LEad Many Countries, One Water by Chris Tobin
Artwork by Chris Tobin, commissioned by LEAD to create an original piece of art that reflects who we are and what we do. Titled “Many Countries, One Water”, the artwork represents the diversity and the connectedness across the communities in which we work. Reproduced with permission and gratitude.


LEAD acknowledges the traditional custodians of the land we gather and work on, and the land that you are on while visiting our website. We pay our respects to Elders past, present and emerging, for they hold the memories, the traditions, the cultures and hopes of Aboriginal and Torres Strait Islander peoples across the nation. A better understanding and respect for Aboriginal and Torres Strait Islander cultures develops an enriched appreciation for Australia’s cultural heritage and can lead to reconciliation. This is essential to the maturity of Australia as a nation and fundamental to the development of an Australian identity. Understanding and respect are guiding principles of LEAD’s Reconciliation Action Plan.
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